As a landscaping professional on GreenPal, you might encounter situations where a customer cancels all their appointments but later decides they want to continue services.
Understanding how to navigate this scenario effectively can help you maintain a positive relationship with your clients and secure ongoing business.
Steps to Reconnect with a Customer Who Wants to Return
Step 1: Understand the Status
Determine whether the customer was permanently removed or simply canceled their appointments. If you clicked “Remove as a Customer,” unfortunately, they cannot be reinstated directly and will not appear in your customer list or any bid opportunities.
Step 2: Encourage a New Auction
If the customer only canceled their appointments and wants to re-engage lawn mowings with you, they will need to initiate a new auction. Explain to them that they need to go to their GreenPal account and set up a new bid request.
Step 3: Bid on the New Auction
Keep an eye on new auctions in your area. Once your previous customer posts a new request, you will need to bid on this auction to win their business again.
Step 4: Share Your Direct Link
If direct re-engagement is possible, send your personal GreenPal share link to the customer. This link allows them to directly access your service profile and book you without going through a new auction, assuming they haven't reached their maximum number of bids from other providers.
Step 5: Explain the System
Explain to your customer how the GreenPal system is designed to prevent price shopping and frequent lawn pro changes. This helps set expectations and encourages a more stable working relationship.
Need Further Assistance?
If you're having trouble reconnecting with a customer or need more detailed instructions on how to handle customer cancellations and re-engagements, GreenPal's customer support is here to help. We can provide you with additional guidance to ensure you can continue providing excellent service to all your clients.